Season 1

In the first season of the Teachable Moments podcast, we share stories and delve into the psychology of building the meaningful, authentic, trusted advisor relationships that are so essential to help you to do your best work on your clients' behalf.

Episodes

Click on the thumbnail below to watch on YouTube

Episode 1: Are Your Pitches Missing the Mark? Here's How to Change That

Revealed: Deliver the Perfect Pitch Without Second-Guessing!

Is there such a thing as the 'perfect' pitch? In this episode, David and Matthew discuss What Everybody Should Know About Making a Pitch in Professional Services - the pathway to making the perfect pitch, along the way they discuss key actionable insights we all must be aware of when preparing to pitch, and The Truth About Pitching In the Service Industries such as: - Value is in the eye of the beholder, - Your prospective client will only buy from you for their reasons (not for yours), and - You will increase your chances of success if you not only understand the problem that you are there to solve, but also the business ecosystem in which that problem exists (and its wider impacts).

Discover How to Persuade Clients Without High-Pressure Tactics

Struggling with Unsuccessful Pitches? This Strategy Revolutionises Your Pitching Approach

Master the Art of the Pitch for Unparalleled Professional Success

Transform Your Approach to Pitching as a Trusted Advisor in the Service Industry

Elevate Your Pitching Game in the Service Industry

The Unspoken Rules of a Successful Pitch in Service Industries

Pitching Made Simple for Busy Service Professionals

Episode 3: Struggling with Miscommunication at Work? Here's What to Do Next...

Building Trust Through Communication: Techniques for Service Professionals. Breaking Through Communication Barriers for Stronger Business Trust. Navigating the Maze of Miscommunication to Build Trusted Partnerships.

In this episode, David and Matthew address Why Good Communication Fails in Service Industries and How to Succeed. They Discover How to Master the Art of Trust-Building Communication in Your Industry. Shattering Communication Barriers to Establish Trust in Professional Services.

Listen if you want to:

Develop The Professional's Playbook for Effective, Trust-Building Communication.
Overcome Common Misunderstandings to Forge Stronger Business Relationships.
Transform Your Communication Approach for Better Business Relationships and trust.
Learn How to Elevate Your Professional Relationships Through Better Communication.
Learn The Unspoken Rules of Successful Communication in Service Industries

Along the way David and Matthew talk about the mindset and skillset needed for consistent communication. Bridging the Gap: Practical Tips for Clear Communication in Professional Services Industries. Discover How to Establish Equal Business Stature Without Misunderstandings.

This Podcast Reveals 4 proven Methods the Best Professionals in Service Industries Use to Handle Communication Breakdown.

- Seek to understand before you seek to be understood, - You sell with your ears - active empathetic listening is a key skill, - Everyone's communication style is different - ensure you are speaking in their language if you want to be heard, - Protect the other party's psychological safety to remove emotional barriers to understanding, - Capture hearts before you capture minds - don't forget the affective (emotional) roots of decision-making and engagement.

Episode 2: Are You Fully Leveraging Your Professional Network?

In this episode, David and Matthew explore Serious Secrets Every Service Professional Needs to Grow Their Network. It Took Over Twenty Years to Prove This Networking Strategy Works for Any Professional. It Was Worth Every Second!

Discover the Networking Approach That Outperformed Expectations - Networking Simplified: A Guide for Busy Service Professionals.

This is the power of building your professional network to grow your practice, your client base, and your profitability. David and Matthew talk about the essential ingredient of reciprocity - that the more you give, the more you get - and the all-important aspects of trust and authenticity that underpin the kind of relationships that make a successful, sustainable, network work for you.

What Everybody Should Know About Networking in Professional Services
How Service Industry Professionals Can Expand Their Networks
How to Unlock the Power of Networking for Your Professional Growth
How to Transform Your Professional Circle with Effective Networking
The Hidden Techniques of Networking Success in Professional Industries
Why Some Professionals Excel at Networking and How You Can Too
How to Maximise Your Networking Potential in the Service Industry

Episode 4: What do you do when it all goes wrong?

In this episode, David and Matthew explore the delicate art of handling deals that take a wrong turn. What is the right thing to do when the wrong thing happens? How can you preserve (and even improve) client relationships when a mistake occurs? What about a prospective relationship that stutters before it gets going? Is there anything you can say or do to get things back on track? What is the healthiest mindset to adopt? Are there any tricks or techniques you can apply without losing your authenticity or integrity? Join David and Matthew for a painful journey through the best lessons in life - as the adage goes, failures are the stepping stones to success!